In-house average weekday ridership for September was 3,040, up by 11.00% from last year. Supplemental providers average weekday ridership was 292, up by 29.76%. Combined in-house and supplemental providers average weekday ridership was 3,332, up by 12.43%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 24,726 boardings, up 10.71% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.83% for September. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.49%. On-time performance for trips with a desired arrival time was 49.83% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 83.04% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of September, Handi-Van operated 70,077 trips including 7,585 trips that were longer than one hour in trip time. The analysis found that 71.62% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 757 or 9.98% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,396 or 18.40% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 77.19% for September, up by 1.32% from last year.
Over the month of September, reservationists answered 38,990 calls. Of those calls, 98.19% were answered within 5 minutes.
| September FY2024 |
September FY2023 |
September FY2019 Pre-COVID |
% Change FY 23 to 24 |
3 Month FY2024 |
3 Month FY2023 |
3 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 85,512 | 77,964 | 96,775 | 9.68% | 255,635 | 230,909 | 294,708 | 10.71% | 1,197,533 | |
| Average Weekday Ridership | 3,332 | 2,964 | 3,914 | 12.43% | 3,223 | 2,900 | 3,886 | 11.13% | 3,856 | |
| Unique Riders During the Month | 5,381 | 5,004 | 5,799 | 7.53% | 5,314 | 4,892 | 5,779 | 8.61% | 5,810 | |
| Cost per Revenue Hour | $120.25 | $104.06 | $86.66 | 15.57% | $114.63 | $107.29 | $88.77 | 6.84% | $87.76 | <= $90 |
| Cost per Passenger Trip | $54.88 | $51.73 | $38.91 | 6.09% | $53.28 | $54.02 | $39.54 | -1.38% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.21 | $7.12 | $5.78 | 15.28% | $7.84 | $7.34 | $5.89 | 6.80% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.19 | 2.01 | 2.23 | 8.94% | 2.15 | 1.99 | 2.24 | 8.33% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.98% | 3.32% | 4.20% | -0.35% | 3.15% | 3.05% | 4.26% | 0.10% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.28% | 78.14% | 75.44% | -0.86% | 78.24% | 78.76% | 75.38% | -0.52% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.66% | 1.27% | 2.12% | -0.61% | 0.77% | 1.22% | 2.19% | -0.45% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.03% | 0.17% | -0.01% | 0.03% | 0.04% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.83% | 92.25% | 87.32% | -4.42% | 89.74% | 93.41% | 87.34% | -3.67% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.49% | 93.52% | 89.44% | -5.03% | 90.51% | 94.64% | 89.53% | -4.12% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.88% | 0.36% | 0.76% | 0.52% | 0.58% | 0.24% | 0.84% | 0.34% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 49.83% | 68.24% | 59.52% | -18.42% | 55.81% | 67.53% | 59.10% | -11.72% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 71.62% | 72.66% | 67.60% | -1.05% | 73.69% | 76.02% | 69.66% | -2.33% | 68.69% | 50% |
| Excessive Trip Length | 9.98% | 8.56% | 13.89% | 1.42% | 8.95% | 7.62% | 12.70% | 1.32% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.01% | 3.81% | 4.62% | 0.20% | 4.08% | 3.83% | 4.37% | 0.25% | 4.44% | < 5% |
| Advance Cancellation Rate | 18.87% | 18.57% | 22.97% | 0.30% | 19.37% | 18.77% | 23.51% | 0.61% | 23.11% | < 15% |
| Missed Trip Rate | 1.12% | 0.60% | 0.94% | 0.52% | 0.76% | 0.43% | 0.99% | 0.33% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.57 | 1.75 | 1.75 | 46.97% | 2.27 | 1.57 | 1.38 | 44.45% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.19% | 36.25% | 58.11% | 61.94% | 99.08% | 54.69% | 62.96% | 44.38% | 50.30% | 93% |
| Vehicle Availability | 77.19% | 75.87% | 88.74% | 1.32% | 73.94% | 78.91% | 89.20% | -4.97% | 86.16% | >= 80% |
